Tallahassee City Services Spotlight: Sabrina Alexander, StarMetro Transit Supervisor

By Sarah Alfano | Special to The Tally Wire

For 45 years, StarMetro has served Tallahassee’s residents as the City of Tallahassee’s public transportation system. For 15 of those years, Sabrina Alexander has been one of the roughly 200 StarMetro team members working every day to get Tallahassee residents where they need to go.

Her first experience working for the City came through StarMetro’s summer youth program. She then served as a crossing guard with the Tallahassee Police Department before becoming a coach operator with StarMetro, a position she held for 10 years.

In 2018, Alexander was promoted into her current role as a Transit Service Supervisor where she leads a team of 23 people. She continues to grow in her career with the City and recently completed classes to become a certified supervisor.

Today, Alexander leans on her experience as a coach operator to help her team succeed. She’s able to put herself in the shoes of the coach operators she works with and understands the day-to-day challenges they might face. Alexander takes pride in building strong working relationships and believes that for her coworkers and passengers, sometimes, you just need to be a listening ear.

Service is at the heart of everything Alexander and StarMetro does. When asked about her favorite part of the job, she said, “Being a team player. Working together to see someone smile and lift someone up.” In particular, helping our community’s seniors brings her joy.     

Every day, Alexander and her team provide essential services to our community. As the impacts of COVID-19 rippled through Tallahassee, StarMetro quickly implemented safety measures to ensure there was no interruption in service. Enhanced safety and cleaning protocols included staggering seating, limiting passengers per bus, outfitting the entire fleet with hand sanitizer, cleaning high-traffic touchpoints with CDC-approved disinfectant multiple times a day and providing masks as needed to riders.

One of the most noticeable additions to the fleet were plexiglass barriers installed between coach operators and passengers. Additionally, to help protect our community’s health, StarMetro launched free ride days to COVID-19 testing at FAMU’s Bragg Memorial Stadium and currently offers free rides to patrons going to and from COVID-19 vaccination appointments.

Meeting challenges and implementing innovative solutions is engrained in how StarMetro operates. In partnership with Florida State University, StarMetro has the first all-electric university campus fleet. Service at FSU is now as environmentally friendly as it is efficient. “Students want to get to class on time, especially during exams. We have enough fleet with two buses on each route to keep them moving constantly,” Alexander said.

To learn more about the City’s public transit system, visit Talgov.com/StarMetro. Throughout 2021, StarMetro will invite the community to provide input as part of its 2021 Major Update. To get involved, visit Talgov.com/ThinkTransit.

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